Director of Technology Operations

Cloud & Digital Infrastructure
United State (Remote)
December 31, 2025
Full Time
Urgent

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Job Description

About the Role

Technology operations sit at the core of modern enterprise performance. As organizations scale digital platforms, cloud environments, and globally distributed systems, the ability to deliver stable, secure, and efficient technology services becomes a strategic differentiator.

The Director of Technology Operations is a senior leadership role responsible for overseeing the reliability, scalability, and operational excellence of enterprise technology environments. This role leads infrastructure operations, platform performance, service delivery, and operational governance across cloud, on-premise, and hybrid environments.

Operating at the intersection of engineering, security, finance, and business leadership, this position ensures technology operations enable growth, resilience, and innovation while maintaining strong cost discipline and risk management.

This role is ideal for a technology operations leader who thrives in complex environments, understands enterprise-scale systems, and can translate operational performance into business outcomes.

Essential Duties and Responsibilities

  • Lead enterprise-wide technology operations covering infrastructure, platforms, systems availability, and service performance.

  • Own operational reliability, uptime, scalability, incident response, and service continuity frameworks.

  • Direct cloud and infrastructure operations, including capacity planning, performance optimization, and cost efficiency.

  • Establish and maintain operational standards, SLAs, KPIs, and governance models.

  • Partner with Engineering, Security, Architecture, and Product teams to ensure seamless deployment and operational readiness.

  • Oversee vendor and managed service provider relationships, performance, and contract optimization.

  • Lead incident management, root cause analysis, and continuous improvement initiatives.

  • Drive automation, observability, and operational maturity across environments.

  • Manage technology operations budgets, forecasting, and financial accountability.

  • Build, mentor, and scale high-performing operations teams.

Job Qualifications and Requirements

  • 10+ years of experience in Technology Operations, Infrastructure, Platform Operations, or IT leadership roles.

  • Proven experience managing enterprise-scale cloud, hybrid, or distributed systems.

  • Strong understanding of ITIL, SRE, DevOps, and modern operational frameworks.

  • Experience leading cross-functional teams across infrastructure, security, and engineering.

  • Demonstrated success managing operational budgets and vendor ecosystems.

  • Bachelor’s degree in Technology, Engineering, or related field required; advanced degree preferred.

  • Strong executive communication and stakeholder management capabilities.

Personal Capabilities and Qualifications

  • Strategic yet execution-focused leader with strong operational judgment.

  • Highly analytical with a data-driven approach to reliability and performance.

  • Calm and decisive under pressure, particularly during critical incidents.

  • Excellent communicator capable of translating technical risk into business impact.

  • Continuous improvement mindset with passion for automation and scalability.

  • Strong people leader with a focus on team development and accountability.

Strategic Support

  • Serve as a senior advisor to technology and executive leadership on operational readiness and risk.

  • Support enterprise transformation initiatives, including cloud migration and platform modernization.

  • Provide insight into operational scalability to support growth and expansion strategies.

  • Partner with Finance to align operational investments with business priorities.

  • Influence long-term infrastructure and technology roadmap decisions.

Working Conditions

  • Remote-first leadership role with periodic travel for leadership meetings and operational planning sessions.

  • Collaboration across global teams and multiple time zones.

  • High-visibility role with accountability for uptime, reliability, and service delivery.

  • Fast-paced environment supporting mission-critical platforms and services.

Job Function

  • Lead enterprise technology operations and service delivery.

  • Ensure stability, scalability, and cost-effective infrastructure performance.

  • Drive operational excellence through governance, automation, and analytics.

  • Support enterprise growth through resilient and reliable technology platforms.

Compensation & Benefits

  • Base Salary: $227,000 – $347,000

  • Annual leadership performance bonus

  • Long-term incentive opportunities (LTIP or equity-based programs)

  • Comprehensive benefits package including:

    • Health, dental, and vision coverage

    • Retirement savings programs

    • Paid time off and executive leave policies

    • Leadership development and technical training

    • Mental health and wellness resources

    • Remote work and technology support

Why Join Us

  • Play a critical role in shaping enterprise-scale technology operations.

  • Lead complex, high-impact systems that power digital growth.

  • Partner directly with senior technology and business leaders.

  • Opportunity to modernize operations using cloud, automation, and observability.

  • Clear pathways to broader executive technology leadership roles.