parag.joshi.z

Directed end-to-end service delivery for strategic enterprise clients across complex ERP environments, ensuring SLA compliance, operational excellence, and contract profitability. Built strong executive and C-suite relationships to reinforce contract value, support business growth, and drive upsell and renewal outcomes. Measured and articulated customer outcomes in quantifiable metrics, driving satisfaction and renewals. Served as a trusted advisor to customer C-suite/executive sponsors, driving alignment and facilitating strategic decisions. Collaborated with internal teams, customers, and partners on vision, strategy, use case identification, roadmapping, and risk/benefit analysis. ● Drove multi-program governance and steering committee communication, aligning IT, business, and executive stakeholders on strategic priorities and delivery expectations. ● Owned full lifecycle delivery for enterprise cloud and ERP initiatives, ensuring predictable execution, financial accountability, and measurable customer value. ● Program Management expert on all aspects of implementation and other multi-threaded initiatives for enhancement hours purchase and scoping. ● Supported Professional Services and Sales teams in scoping projects, estimating work, creating delivery proposals, and providing ongoing delivery updates. ● Managed multi-million-dollar support portfolios while maintaining customer satisfaction scores consistently above 95%. ● Strengthened risk management and operational discipline, improving forecasting accuracy, backlog predictability, and delivery cadence. ● Directed end-to-end service delivery for strategic enterprise clients, ensuring SLA adherence, operational excellence, and profitability across complex ERP ecosystems while providing governance and executive-level performance insights. ● Acted as a strategic advisor to C-suite leaders, aligning business vision, technology strategy, and long-term transformation roadmaps.

Acted as the primary escalation owner across IT and business operations, bridging delivery teams, executive stakeholders, and client leadership. Led end-to-end program management for multi-million-dollar, complex ERP, data, and cloud programs. Served as a trusted advisor to the C-suite and executive sponsors, driving strategic alignment and program success. Partnered with stakeholders across delivery, product, engineering, and marketing teams to improve ERP and ECM delivery and customer outcomes. Implemented process improvements and governance enhancements, enabling better metrics, reporting, and predictive delivery. ● Spearheaded end-to-end service delivery and production support for PeopleSoft, OnBase ECM, Compliance platforms, and enterprise repositories serving 1,000+ concurrent users. ● Led modernization and upgrade initiatives, including PeopleSoft 9.2 transformation, cloud migrations, platform redesign, and governance framework implementation. Payment processing optimization. ● Established SOX-aligned SDLC controls, audit readiness frameworks, and compliance protocols with zero audit findings across multiple annual assessments. ● Managed high-availability enterprise applications across multiple time zones, from L1 through L5 support tiers, ensuring rapid turnaround on incidents and escalations. ● Designed and deployed automation solutions, APIs, bots, and workflows, enabling automatic ticketing, self-healing tasks, and automated ERP data entry. ● Served as the primary escalation owner for Tier 1 accounts, resolving complex issues to strengthen client relationships, protect renewal pipelines, and drive expansion opportunities.

Led one of the largest ERP transformation programs for AutoZone, overseeing full lifecycle implementation of 15 PeopleSoft FSCM modules (v9.1 FP2) across Finance and Supply Chain functions. Directed Phase Zero activities, including discovery, fit-gap analysis, functional mapping, and RICE deliverable identification, setting the foundation for seamless enterprise-wide transformation. Owned R2R, AR, BI, eBill, and CA workstreams while actively contributing to P2P modules, reports, integrations, and complex data conversions. Developed and executed detailed cutover plans, risk mitigation strategies, and stakeholder communication frameworks to ensure smooth phased Go-Live transitions. An exemplary BPR and redesign and then mapping it to technology ● Architect and consulting lead for ERP transformation programs for Fortune 500 clients, including AutoZone, designing technology, infrastructure, and security frameworks. ● Directed full lifecycle implementation of 15 PeopleSoft modules, including GL, AM, ITAM, AR, BI, eBill, CC, AP, PO, eSet, eSupp, PC, MM, EX, and INV, with end-to-end accountability for R2R workstream and cross-functional coordination for 50+ resources. ● Led complex data migrations and batch scheduling, including cleansing, scrubbing, and mapping legacy data, ensuring seamless mega Go-Live migrations with no business disruption. ● Developed checklists, risk mitigation plans, and contingency strategies, enabling business and leadership to approve phased Go-Live execution confidently. ● Oversaw integration with HR & Payroll, Sabrix, Documentum, and third-party systems, maintaining full compliance with SOX, PCI, AutoZone standards, and statutory requirements. ● Championed digital transformation initiatives, including process automation, cash application improvements, and compliance optimization, achieving 40% efficiency gains in targeted workflows. ● Facilitated executive steering committees, escalations, and change management programs, driving stakeholder alignment and post-Go-Live adoption success. ● Led Phase Zero strategy: business process discovery, infrastructure assessment, future-state recommendations, RICE identification, PeopleSoft orientation sessions, and detailed documentation for functional and technical teams.

Directed global PeopleSoft implementations and ERP transformations across Finance, Supply Chain, and enterprise operations, driving multi-module programs from design to Go-Live. Collaborated with cross-functional leaders and global delivery teams to ensure seamless system transitions, data integrity, and compliance. ● Led functional architecture, workflow design, data migration, and integration for GL, AP, AR, AM, T&E, PO, BI, and related modules. ● Managed multi-country Go-Live strategies, cutover execution, and resource planning for complex ERP transformations. ● Global Consolidation of Citi Bank in the project ‘Best in Class’ exemplary use of EPM, DB Oracle and ETL Ab Initio ● Delivered PeopleSoft FSCM (8.x–9.x) and PeopleTools upgrades, bolt-on enhancements, and SOX-compliant change control processes. ● Coordinated onshore/offshore teams, mentored delivery resources, and acted as SME for Finance and Supply Chain systems. ● Developed MIS, ERP, and business applications using PowerBuilder, C, FoxPro, SQL, and Oracle for diverse client environments.