jpayne business

Managed a team of 7 direct reports, each with digital complex programs. Consistently focused on long-term planning, design, and orchestration of customer focused digital programs and initiatives, with the goal of developing a culture to leverage new technology and to solve business opportunities.

People managed three Product Owners focused on digital strategy initiatives for our BGCO customers.

Focus on automation, transformation, maintenance, and digital expansion for the BGCO National Operations Systems and Tools Team. Role required strong competency in all front end systems and tools including ACSS, B360, My Business, Salesforce, WFM, IVR, VISION, VIP , and more. As well as architectural frameworks such as Cassandra, EDW and PEGA.