Vice President of IT Operations

Enterprise SaaS & Digital Infrastructure
United State (Remote)
January 9, 2026
Full Time
Urgent

Apply for this job

Email *

Job Description

About the Role

We are a global, technology-led enterprise operating highly available digital platforms, cloud-native systems, and mission-critical infrastructure that support customers, partners, and employees worldwide. Our environment spans multi-cloud architectures, complex security requirements, and large-scale enterprise applications that demand operational excellence, resilience, and forward-looking leadership.

IT Operations is a strategic pillar of our business, enabling growth, protecting continuity, and ensuring performance at scale. This role sits at the intersection of technology, risk, and business enablement, responsible not only for uptime and service delivery but also for modernizing how infrastructure, support, and operational governance evolve alongside the company.

As Vice President of IT Operations, you will lead global IT operations, drive modernization initiatives, and partner closely with executive leadership to ensure technology operations support long-term enterprise strategy.

Essential Duties and Responsibilities

  • Enterprise IT Operations Leadership: Own global IT operations, including infrastructure, cloud platforms, enterprise applications, service desk, and end-user computing.

  • Operational Resilience & Availability: Ensure high availability, performance, and reliability of mission-critical systems through mature incident, problem, and change management practices.

  • Cloud & Infrastructure Strategy: Lead multi-cloud and hybrid infrastructure operations, including capacity planning, cost optimization, and performance governance.

  • Service Management Excellence: Oversee ITSM frameworks, SLAs, and service delivery metrics to drive operational consistency and customer satisfaction.

  • Security & Risk Partnership: Collaborate with cybersecurity leadership to support secure operations, disaster recovery, and business continuity planning.

  • Modernization & Automation: Drive automation, observability, and operational tooling to improve efficiency and reduce operational risk.

  • Financial & Vendor Management: Manage operational budgets, vendor relationships, and contract performance to maximize value and control cost.

  • Leadership & Talent Development: Build, mentor, and lead global IT operations teams, fostering accountability, continuous improvement, and leadership depth.

Job Qualifications and Requirements

  • 15+ years of progressive experience in IT Operations, Infrastructure, or Enterprise Technology leadership, including senior or executive-level roles.

  • Proven experience leading IT operations in cloud-first, enterprise-scale environments.

  • Deep knowledge of ITSM, infrastructure operations, cloud platforms, enterprise applications, and operational governance.

  • Demonstrated success managing large, distributed teams across multiple regions.

  • Strong background in vendor management, budget ownership, and enterprise technology contracts.

  • Bachelor’s degree required; advanced degree preferred.

Personal Capabilities and Qualifications

  • Executive-level leadership presence with the ability to influence across the organization.

  • Highly structured, analytical thinker with strong operational judgment.

  • Calm, decisive leader during incidents and high-pressure operational situations.

  • Strong communicator who can translate technical complexity into business impact.

  • Results-driven mindset with a focus on reliability, scalability, and efficiency.

  • Trusted partner to both technical teams and business stakeholders.

Strategic Support

  • Partner with the CIO, CISO, and executive leadership to align IT operations with enterprise strategy.

  • Support long-range technology planning, infrastructure modernization, and digital transformation initiatives.

  • Provide operational insight for M&A integration, global expansion, and platform scalability.

  • Enable data-driven decision-making through operational metrics and performance reporting.

  • Strengthen enterprise risk posture through resilient, well-governed IT operations.

Working Conditions

  • Remote role with periodic travel for executive meetings, operational reviews, and leadership off-sites.

  • Requires flexibility to support global operations and occasional off-hours incident response.

  • High-visibility executive role with accountability for system reliability and service performance.

  • Fast-paced environment requiring adaptability, prioritization, and sound decision-making.

Job Function

  • Lead global IT Operations, Infrastructure, and Service Delivery.

  • Ensure the availability, performance, and security of enterprise technology platforms.

  • Drive modernization, automation, and operational excellence across the IT organization.

Compensation & Benefits

  • Base Salary: $314,000 – $372,000

  • Performance Bonus: Annual executive incentive tied to operational outcomes

  • Long-Term Incentives: Equity or long-term incentive plan eligibility

  • Executive Benefits Package:

    • Premium medical, dental, and vision coverage

    • Retirement and financial planning programs

    • Generous paid time off and executive wellness benefits

    • Leadership development and executive coaching

Why Join Us

  • Enterprise Impact: Lead IT operations at a global scale, supporting mission-critical platforms.

  • Executive Influence: Partner directly with C-suite leaders on technology strategy.

  • Modern Technology Stack: Operate within advanced cloud and enterprise environments.

  • Career Legacy: Build resilient, future-ready IT operations that enable long-term growth.

  • Remote-First Flexibility: Balance executive responsibility with flexible work arrangements.

  • Leadership Platform: Shape the next generation of IT operations leadership and talent.