Technology Operations Manager

Digital Platforms & Enterprise Software
United State (Remote)
January 13, 2026
Full Time
Urgent

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Job Description

About the Role

We operate a large-scale, cloud-first technology environment that supports globally distributed teams, mission-critical applications, and data-intensive platforms. Our technology operations function is a strategic enabler of business continuity, growth, and innovation, ensuring systems are resilient, scalable, and aligned with enterprise priorities.

This role sits at the intersection of technology execution, operational governance, and continuous improvement. As Technology Operations Manager, you will lead day-to-day operational performance while shaping the processes, tooling, and standards that keep a complex digital ecosystem running efficiently. The role carries broad visibility and direct impact on reliability, service quality, and stakeholder confidence.

Essential Duties and Responsibilities

  • Operational Leadership: Oversee daily technology operations across infrastructure, cloud services, enterprise applications, and end-user platforms.

  • Service Reliability & Performance: Ensure system availability, performance monitoring, incident response, and root-cause resolution meet enterprise standards.

  • Process & Governance: Design and maintain operational processes for incident, change, and problem management.

  • Technology Enablement: Partner with engineering and architecture teams to operationalize new platforms and services.

  • Vendor & Partner Management: Manage relationships with technology vendors and service providers, ensuring contract performance and value realization.

  • Automation & Optimization: Identify opportunities to automate operational workflows and improve efficiency through tooling and observability.

  • Metrics & Reporting: Develop operational dashboards and KPIs to inform leadership on performance, risks, and improvement opportunities.

  • Team Leadership: Lead, coach, and develop a distributed team of technology operations professionals.

Job Qualifications and Requirements

  • 8+ years of experience in technology operations, IT operations, or infrastructure management within enterprise environments.

  • Strong background in cloud platforms, enterprise applications, and service management frameworks.

  • Experience supporting mission-critical systems in high-availability environments.

  • Demonstrated success managing vendors, budgets, and operational SLAs.

  • Bachelor’s degree in Information Technology, Computer Science, or related field required.

  • Experience working in global or distributed team environments preferred.

Personal Capabilities and Qualifications

  • Strong operational mindset with attention to detail and reliability.

  • Analytical problem-solver who can translate technical issues into business impact.

  • Confident communicator able to engage both technical teams and business stakeholders.

  • Calm and decisive during incidents or high-pressure situations.

  • Organized, adaptable, and comfortable managing competing priorities.

  • Collaborative leader who builds trust and accountability across teams.

Strategic Support

  • Partner with senior technology leadership to align operations with long-term technology strategy.

  • Support platform modernization, cloud optimization, and digital transformation initiatives.

  • Provide operational insight for scaling, capacity planning, and risk mitigation.

  • Contribute to business continuity, disaster recovery, and resilience planning.

  • Enable data-driven decision-making through consistent operational reporting.

Working Conditions

  • Remote role with occasional travel for planning sessions, operational reviews, or team meetings.

  • Requires flexibility to support systems across time zones and respond to critical incidents as needed.

  • High-visibility role with responsibility for system reliability and service quality.

  • Fast-paced environment that values structure, accountability, and continuous improvement.

Job Function

  • Lead and manage technology operations, service delivery, and operational governance.

  • Ensure reliability, performance, and scalability of enterprise technology platforms.

  • Drive operational excellence through process, tooling, and team leadership.

Compensation & Benefits

  • Base Salary: $180,000 – $290,000

  • Annual Incentive: Performance-based bonus

  • Long-Term Incentives: Eligibility for incentive or equity-based programs

  • Comprehensive Benefits Package:

    • Medical, dental, and vision coverage

    • Retirement and financial planning programs

    • Paid time off and wellness benefits

    • Professional development and leadership training

Why Join Us

  • Enterprise Impact: Support technology platforms that operate at a global scale.

  • Operational Ownership: Lead meaningful initiatives that improve reliability and performance.

  • Modern Technology Stack: Work in a cloud-first, digitally advanced environment.

  • Growth Opportunity: Expand leadership scope within a mature, complex organization.

  • Remote-First Flexibility: Balance autonomy with high-impact responsibility.

  • Stability & Innovation: Join a company that values operational excellence and long-term growth.