Job Description

About the Organization

We are a U.S.-based global e-commerce and supply chain technology enterprise powering omnichannel retail fulfillment, AI-driven inventory optimization, predictive logistics routing, and real-time warehouse automation systems. Our platform supports millions of daily transactions across distribution centers, third-party logistics networks, and enterprise retail partners nationwide.

Operating in a high-volume, data-intensive environment, operational precision directly impacts delivery performance, cost efficiency, inventory turnover, and customer satisfaction. With expanding distribution infrastructure and increasingly complex demand patterns, data-backed operational insight is essential to sustained competitive advantage.

We are seeking a detail-oriented and analytical Operations Analyst to support enterprise-wide performance optimization, process improvement initiatives, and strategic decision support, fully remote within the United States.

This is not a reporting-only position. This is a data-driven operational performance role.

Job Function

The Operations Analyst will analyze operational performance data, identify process inefficiencies, support forecasting and capacity planning models, and provide decision-support insights across supply chain, fulfillment, and logistics functions.

This role bridges analytics with execution to improve operational reliability and cost performance.

Essential Duties and Responsibilities

• Analyze operational KPIs, including throughput, cycle time, cost per order, and fulfillment accuracy

• Develop dashboards and reporting tools to track real-time operational performance

• Conduct root-cause analysis on service disruptions and performance gaps

• Support capacity planning and demand forecasting models

• Identify process improvement opportunities across logistics and warehouse operations

• Collaborate with cross-functional teams to implement performance enhancements

• Evaluate vendor and third-party logistics performance metrics

• Assist in cost analysis and operational budgeting initiatives

• Support automation and systems optimization initiatives

• Prepare executive-ready performance summaries and data insights

• Contribute to operational risk assessments and mitigation planning

• Maintain data integrity across operational analytics systems

Strategic Support

• Support the Director of Operational Excellence in enterprise performance initiatives

• Contribute to national expansion planning through data-backed forecasting

• Assist in evaluating operational efficiency for new distribution site launches

• Support cost-reduction and margin-improvement strategies

• Strengthen digital transformation initiatives across operations systems

• Enhance data transparency and reporting governance standards

Job Qualifications and Requirements

• 3–7+ years of progressive operations, supply chain, or business analytics experience

• Experience within e-commerce, logistics, supply chain, or high-volume operational environments

• Strong proficiency in Excel, SQL, and data visualization tools (e.g., Power BI, Tableau)

• Experience analyzing large data sets to identify actionable insights

• Knowledge of forecasting, capacity planning, and KPI performance metrics

• Strong analytical and quantitative problem-solving skills

• Bachelor’s degree required (Business, Analytics, Supply Chain, or related field preferred)

Personal Capabilities and Qualifications

• Highly analytical and detail-oriented mindset

• Data-driven decision-making approach

• Strong communication skills for cross-functional collaboration

• Structured problem-solving capability

• High accountability for accuracy and data integrity

• Ability to manage multiple projects in a fast-paced environment

• Adaptability in evolving operational environments

• Self-motivated with strong organizational skills

Working Conditions

• Fully Remote – United States

• Periodic domestic travel for operational reviews (5–10%)

• Fast-paced, high-volume operational environment

• Cross-functional collaboration across distributed national teams

• Performance expectations aligned with operational KPI accuracy

Compensation & Benefits

Total Compensation Package: $100,000 – $195,000 USD

Compensation Includes:

• Competitive base salary within stated range

• Performance-based annual incentive aligned with operational improvements

• Long-term incentive eligibility, where applicable

• Comprehensive health, dental, and vision coverage

• 401(k) with employer contribution

• Remote work flexibility and home office support

• Professional development and certification reimbursement

• Generous PTO and paid holidays

Why Join Us

• Contribute to operational optimization within a national e-commerce technology platform

• Influence supply chain efficiency at enterprise scale

• Partner with cross-functional leaders driving logistics innovation

• Competitive compensation aligned with performance contribution

• Opportunity to grow within a data-driven and rapidly scaling organization