Retail Manager

in Luxury Retail & Consumer Goods
Full Time
United State (Remote)
September 17, 2025
$170000 - $265000 / year

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Job Description

About the Job

We are a global leader in luxury retail and consumer goods, operating iconic brands with a presence in major metropolitan markets worldwide. Our portfolio includes high-end fashion, lifestyle, and consumer products that have defined excellence for decades. Through customer experience innovation, digital retail platforms, and sustainability initiatives, we are reshaping the future of global retail.

Our mission is to deliver extraordinary retail experiences that inspire loyalty, drive growth, and set new industry standards. We invest heavily in digital retail technology, omnichannel strategies, and people-first leadership development programs to ensure that our stores remain industry benchmarks in customer satisfaction and operational performance.

As a Retail Manager, you will be responsible for leading regional retail operations, ensuring excellence in sales performance, customer engagement, team development, and operational efficiency. This is a high-visibility leadership role with direct impact on revenue growth, brand reputation, and customer loyalty.

Principal Duties and Responsibilities

  • Sales & Revenue Growth: Drive sales across retail stores by implementing effective sales strategies and operational excellence practices.

  • Customer Experience: Ensure every store delivers world-class customer service, reflecting the values of a luxury global brand.

  • Team Leadership: Recruit, develop, and mentor store managers and staff to achieve performance targets.

  • Operational Excellence: Implement policies and best practices for inventory control, merchandising, and compliance.

  • Performance Tracking: Monitor KPIs including sales targets, customer satisfaction, and operational efficiency.

  • Digital Integration: Oversee execution of omnichannel retail strategies, including e-commerce and digital clienteling.

  • Financial Oversight: Manage store budgets, forecasts, and profitability metrics for assigned regions.

  • Compliance & Standards: Ensure all retail operations align with brand standards, legal requirements, and ESG commitments.

Qualifications, Special Knowledge, Education and Abilities

  • 12+ years of progressive experience in retail management or operations, with 5+ years in leadership roles.

  • Proven success in luxury retail, consumer goods, or global retail enterprises.

  • Strong understanding of omnichannel retail, customer experience strategies, and digital retail technologies.

  • Bachelor’s degree in Business, Retail Management, or related field; MBA preferred.

  • Exceptional leadership, communication, and influencing skills.

  • Demonstrated ability to manage multi-site operations across multiple regions.

  • Track record of driving revenue growth, building high-performing teams, and exceeding operational goals.

Strategic Support

The Retail Manager will serve as a strategic partner to the Vice President of Retail and Chief Operating Officer, ensuring alignment with global strategy and brand objectives. Contributions include:

  • Supporting global expansion initiatives by scaling retail operations across new markets.

  • Advising leadership on consumer behavior insights, digital retail investments, and merchandising strategies.

  • Driving customer-centric strategies that enhance brand loyalty and long-term growth.

  • Aligning regional retail operations with sustainability, compliance, and corporate responsibility goals.

Working Conditions

  • Remote-based role with regular travel to regional retail locations, global headquarters, and leadership summits.

  • Requires flexibility across time zones to support international retail operations.

  • Operates in a fast-paced retail environment with high visibility and accountability for sales performance.

  • Direct leadership over multi-site retail operations teams across assigned regions.

Essential Job Function

The Retail Manager is responsible for leading and optimizing retail operations, driving sales growth, and ensuring exceptional customer experiences across multiple store locations. This role balances strategic foresight, operational governance, and team leadership, making retail excellence a core driver of revenue and brand equity.

What We Offer

  • Compensation Package: Base salary $170,000 – $265,000, plus performance bonuses, equity participation, and comprehensive benefits.

  • Global Brand Impact: Influence retail strategies that define customer experience across major markets.

  • Leadership Platform: Work directly with executives and retail leaders on growth strategies.

  • Innovation Access: Leverage digital platforms, data analytics, and customer engagement tools.

  • Culture of Excellence: Be part of a team that values foresight, accountability, and luxury customer service.