Alexandra Blech
About Candidate
EXECUTIVE SUMMARY
Senior Strategy & Operations leader with 13+ years driving growth, scale, and transformation in SaaS, marketplaces, and global enterprises. Proven track record leading multi-million- and billion-dollar initiatives across strategy, operations, and revenue growth. Known for building high-performing teams and scaling new functions, with experience managing multi-layered managers and cross-functional orgs. Expertise in strategic planning, P&L ownership, GTM strategy, and operational transformation, consistently delivering measurable revenue, margin, and efficiency gains while aligning executives and boards on strategic priorities.
Proficiencies: SQL, Sigma, Snowflake, VBA, Salesforce, NetSuite, Gong, Groove, PandaDoc, HubSpot, ZenDesk, Figma, Asana, SmartSheet, JIRA, Zapier
PROFESSIONAL EXPERIENCE
KARMACHECK 03/2024 – Present
Director – Strategy & Operations Chicago, IL
Series B SaaS | Reported directly to CEO | Built and scaled Revenue Ops → Enterprise Strategy & Ops
Built Revenue Operations from the ground up (0→1), including company’s first deal desk, pricing frameworks, and pipeline governance; later expanded scope to own all operational functions across GTM, partnerships, and financial planning
Designed and executed GTM, pricing, and contract strategies across new products and partnerships – accelerated adoption, secured $2.5M incremental revenue, and improved margins by 17%
Established enterprise operating system for planning and business intelligence, integrating customer journey, forecasting, scenario modeling, and long-range roadmap alignment – enabled executive/board decision-making and drove a 47% increase in revenue attainment and 1.5x pipeline velocity
Introduced AI-enabled automation to streamline billing reconciliation ($400k+ annual savings) and built a standardized AI pricing tool to ensure scalable, margin-positive deals across customer segments
Transformed customer onboarding and journey, introducing a scalable, self-guided onboarding model and cross-functional activation process – shortened time-to-revenue by 50% and accelerated contract utilization
Built and managed a cross-functional team spanning Revenue Ops, partnerships, and GTM enablement; hired and mentored high-performing managers and instilled a data-driven, accountability-oriented culture
Recognized with 2024 Collaboration and 2025 Transparency Values Awards for fostering alignment, clarity, and high-impact execution across the organization
AMI INFLIGHT 03/2023 – 03/2024
Director – Strategy & Operations (1-Year Contract) Chicago, IL
Led $18M onboard experience pilot for United Airlines, improving NPS by +17 pts and developing a 3-year, $50M expansion roadmap
Built and scaled global pilot programs for major airlines across U.S. and Europe, positioning for enterprise-scale adoption
Designed and launched scalable international service model, creating a new vertical that drove +6% annual revenue growth
Partnered with CEO and board to set strategic roadmap and change agenda, aligning leadership on enterprise growth priorities
Expanded partner portfolio by 230% via standardized procurement and vendor service enhancements
Directed vendor negotiations and RFPs across enterprise business units, ensuring successful delivery and margin control
DOORDASH 09/2022 – 03/2023
Senior Manager – Strategy & Operations (Affected by Layoffs) Chicago, IL
Built and scaled P&L strategy for DoorDash’s new B2B business unit, creating pricing, incentive, and cost structures that achieved 113% variable profitability (+20pts QoQ) and 229% contribution margin
Served as BU P&L owner, accountable for revenue growth, cost efficiency, and long-term strategic direction within the enterprise portfolio
Directed annual and long-range planning, portfolio prioritization, and GTM strategy, aligning Product, CX, Finance, and Sales – established BU roadmap and communicated outcomes directly to enterprise senior leadership
Built and executed standardized pricing and incentive frameworks, driving adoption and sustainable revenue growth
Led multi-layered team of 5+ managers and cross-functional groups, scaling operating capacity while improving product usability, enrollment, and customer retention
ERNST & YOUNG (EY) 10/2020 – 09/2022
Senior Consultant – Transformation, Design & Execution Chicago, IL
Directed enterprise PMO and annual and multi-year portfolio prioritization and strategy for $1.1B global supply chain transformation, overseeing 10 value chains and 28 workstreams across a top QSR restaurant chain
Championed practice development, leading the new hire onboarding and mentorship programs; contributed to thought leadership, proposals, and white papers to strengthen firm positioning and client engagement
Drove $22M global finance SAP SaaS transformation, delivering 5 enterprise deployments spanning 18 countries and 105 sites
Standardized financial assurance processes across a global portfolio, creating a $4M efficiency gain from design through rollout
Partnered with C-level stakeholders to align governance, risk management, and strategic priorities across multi-country transformation initiatives
Developed enterprise KPI and reporting systems, enhancing transparency and executive decision-making across programs
INFOSYS CONSULTING 09/2019 – 10/2020
Senior Consultant – Consumer Products, Retail & Logistics Chicago, IL
Founding hire to build and scale the Consumer Products, Retail & Logistics practice, shaping offerings and go-to-market approach; also supported firm-wide initiatives through client engagements, thought leadership, and proposal development
Led global Oil & Gas capital projects and turnarounds across 5 countries, managing a 50-person cross-functional and offshore team over 18 months
Digitized core operations for a Fortune 50 client, integrating mobile capabilities and delivering $1M in annual efficiency gains
Redesigned business processes and led change management impacting 3,000+ employees, enabling large-scale technology and infrastructure adoption
Implemented enterprise automation and mobile integration for a rail & transportation client, strengthening operational efficiency and safety compliance
UNITED AIRLINES 03/2017 – 09/2019
Manager – Global Retail Programs Chicago, IL
Owned $68M global P&L for ancillary revenue programs, spanning product, sales, finance, technology, pricing, procurement, and customer experience
Enhanced customer satisfaction by +18% across 89M customers through delivery of retail initiatives and process improvements
Optimized supply chain of 4.1M annual units, reducing labor costs by 43% and improving margins by 6%
Improved demand forecasting and warehouse placement, cutting product cutover time by 2+ months and reducing expired product costs by 40%
Presented business performance and strategy to C-suite, driving visibility into growth, profitability, and operational efficiency
Recognized with three United Extraordinary Achievement Awards (2017, 2018) for driving measurable innovation and impactful contributions; also served as board member on Global Airlines Ideation Committee of International Flight Services Association (2018-2019)
UNITED AIRLINES 12/2016 – 03/2017
Senior Analyst – Revenue Management Chicago, IL
Led cross-functional team to design forecasting models and analyze historical trends, strengthening revenue strategies across top Midwest markets and Air Canada joint venture routes
Identified and executed profitability initiatives, presenting recommendations adopted by senior leadership to improve margins
Served as departmental SME in demand forecasting, guiding development of custom systems to replace legacy tools
UNITED AIRLINES 09/2015 – 12/2016
Analyst – Revenue Management Chicago, IL
Designed automated forecasting tools to improve KPIs, segment customers, and optimize revenue performance
Built VBA-based program to eliminate a manual 20-hour weekly process, resolving system errors and improving data integrity
Applied advanced forecasting models and yield strategies to optimize passenger revenue across key markets
FOODA 05/2014 – 09/2015
Senior Product Marketing Analyst Chicago, IL
Directed cross-functional operations across 7 markets, managing a nationwide portfolio of 100+ restaurant partners and delivering a 29% sales increase while improving customer satisfaction
Redesigned forecasting and scheduling processes, cutting cycle time by 43% and increasing revenue collection by 12%
Reported directly to COO, building and scaling company-wide analytics that provided real-time performance visibility and informed executive strategy
EDUCATION
UNIVERSITY OF SAN DIEGO – B.A., Sociology; Business Administration Minor San Diego, CA
Location
Education
Work & Experience
Series B SaaS | Reported directly to CEO | Built and scaled Revenue Ops → Enterprise Strategy & Ops Built Revenue Operations from the ground up (0→1), including company’s first deal desk, pricing frameworks, and pipeline governance; later expanded scope to own all operational functions across GTM, partnerships, and financial planning Designed and executed GTM, pricing, and contract strategies across new products and partnerships - accelerated adoption, secured $2.5M incremental revenue, and improved margins by 17% Established enterprise operating system for planning and business intelligence, integrating customer journey, forecasting, scenario modeling, and long-range roadmap alignment - enabled executive/board decision-making and drove a 47% increase in revenue attainment and 1.5x pipeline velocity Introduced AI-enabled automation to streamline billing reconciliation ($400k+ annual savings) and built a standardized AI pricing tool to ensure scalable, margin-positive deals across customer segments Transformed customer onboarding and journey, introducing a scalable, self-guided onboarding model and cross-functional activation process - shortened time-to-revenue by 50% and accelerated contract utilization Built and managed a cross-functional team spanning Revenue Ops, partnerships, and GTM enablement; hired and mentored high-performing managers and instilled a data-driven, accountability-oriented culture Recognized with 2024 Collaboration and 2025 Transparency Values Awards for fostering alignment, clarity, and high-impact execution across the organization
Led $18M onboard experience pilot for United Airlines, improving NPS by +17 pts and developing a 3-year, $50M expansion roadmap Built and scaled global pilot programs for major airlines across U.S. and Europe, positioning for enterprise-scale adoption Designed and launched scalable international service model, creating a new vertical that drove +6% annual revenue growth Partnered with CEO and board to set strategic roadmap and change agenda, aligning leadership on enterprise growth priorities Expanded partner portfolio by 230% via standardized procurement and vendor service enhancements Directed vendor negotiations and RFPs across enterprise business units, ensuring successful delivery and margin control
Built and scaled P&L strategy for DoorDash’s new B2B business unit, creating pricing, incentive, and cost structures that achieved 113% variable profitability (+20pts QoQ) and 229% contribution margin Served as BU P&L owner, accountable for revenue growth, cost efficiency, and long-term strategic direction within the enterprise portfolio Directed annual and long-range planning, portfolio prioritization, and GTM strategy, aligning Product, CX, Finance, and Sales - established BU roadmap and communicated outcomes directly to enterprise senior leadership Built and executed standardized pricing and incentive frameworks, driving adoption and sustainable revenue growth Led multi-layered team of 5+ managers and cross-functional groups, scaling operating capacity while improving product usability, enrollment, and customer retention
Directed enterprise PMO and annual and multi-year portfolio prioritization and strategy for $1.1B global supply chain transformation, overseeing 10 value chains and 28 workstreams across a top QSR restaurant chain Championed practice development, leading the new hire onboarding and mentorship programs; contributed to thought leadership, proposals, and white papers to strengthen firm positioning and client engagement Drove $22M global finance SAP SaaS transformation, delivering 5 enterprise deployments spanning 18 countries and 105 sites Standardized financial assurance processes across a global portfolio, creating a $4M efficiency gain from design through rollout Partnered with C-level stakeholders to align governance, risk management, and strategic priorities across multi-country transformation initiatives Developed enterprise KPI and reporting systems, enhancing transparency and executive decision-making across programs
Founding hire to build and scale the Consumer Products, Retail & Logistics practice, shaping offerings and go-to-market approach; also supported firm-wide initiatives through client engagements, thought leadership, and proposal development Led global Oil & Gas capital projects and turnarounds across 5 countries, managing a 50-person cross-functional and offshore team over 18 months Digitized core operations for a Fortune 50 client, integrating mobile capabilities and delivering $1M in annual efficiency gains Redesigned business processes and led change management impacting 3,000+ employees, enabling large-scale technology and infrastructure adoption Implemented enterprise automation and mobile integration for a rail & transportation client, strengthening operational efficiency and safety compliance
Owned $68M global P&L for ancillary revenue programs, spanning product, sales, finance, technology, pricing, procurement, and customer experience Enhanced customer satisfaction by +18% across 89M customers through delivery of retail initiatives and process improvements Optimized supply chain of 4.1M annual units, reducing labor costs by 43% and improving margins by 6% Improved demand forecasting and warehouse placement, cutting product cutover time by 2+ months and reducing expired product costs by 40% Presented business performance and strategy to C-suite, driving visibility into growth, profitability, and operational efficiency Recognized with three United Extraordinary Achievement Awards (2017, 2018) for driving measurable innovation and impactful contributions; also served as board member on Global Airlines Ideation Committee of International Flight Services Association (2018-2019)
Led cross-functional team to design forecasting models and analyze historical trends, strengthening revenue strategies across top Midwest markets and Air Canada joint venture routes Identified and executed profitability initiatives, presenting recommendations adopted by senior leadership to improve margins Served as departmental SME in demand forecasting, guiding development of custom systems to replace legacy tools
Designed automated forecasting tools to improve KPIs, segment customers, and optimize revenue performance Built VBA-based program to eliminate a manual 20-hour weekly process, resolving system errors and improving data integrity Applied advanced forecasting models and yield strategies to optimize passenger revenue across key markets
Directed cross-functional operations across 7 markets, managing a nationwide portfolio of 100+ restaurant partners and delivering a 29% sales increase while improving customer satisfaction Redesigned forecasting and scheduling processes, cutting cycle time by 43% and increasing revenue collection by 12% Reported directly to COO, building and scaling company-wide analytics that provided real-time performance visibility and informed executive strategy