gregory.gilroy

• Manage a global team of trainers, instructional designers, and quality assurance in developing customized client training • Manage training logistics including development and delivery of all training services, internal and client-facing • Manage client relationships related to all training requirements • Create Simulation-Based Training courses • Learning Management System (LMS) Administration • Develop learning paths for career growth and leadership • Implement new standardized processes to reduce training development by 15%

• Managed a team of Learning & Development Specialists who designed and created effective training solutions that impact business results. • Managed a team of Technical Writers who developed process-specific documentation for internal and external clients. • Build strong relationships with the business, establishing partnerships with key stakeholders for sales, customer service, and technical training. • Lead all aspects of projects from needs analysis to evaluation. • Launched and administered Learning Management System. • Launched and administered Knowledge Management System. • Developed training intake and quality assurance forms for enhanced tracking and metrics. • Established a learning roadmap that reinforced a strong learning culture, career development, and role-specific improvements.

• Responsible for the strategic vision, development, and execution of the training and development, and quality assurance, for the sales and clinical departments. • Lead and develop training managers. • Strong relationships with key stakeholders allowing for better cross-team partnerships. • Career development and opportunities for employees across the organization. • Training budget responsibilities. • Launched and administered Learning Management and Knowledge Management Systems. • Continued education of trainers on delivery skills, content development, and leadership skills. • Utilize performance metric tools to assess the effectiveness of training programs. • Collaborated with cross-functional departments in the build-out of clinical and technical training.

• Managed a team of Learning & Development specialists who delivered technical and regulatory training for government and commercial clients. • Managed a team of content developers who built technical and regulatory training for both government and commercial Enrollment and Billing. • Cultivated positive, professional, and interpersonal relationships with internal and external stakeholders enhancing collaboration efforts for training needs analysis and development. • Implemented digital intake process, achieving better class scheduling and tracking of design requests. • Incorporated Agile methodologies in content design practices to produce high-quality content. • Improved training material for leadership development programs through department collaboration.

• Led a team of internal training coordinators to ensure training room requests were managed for over 200 training spaces. • Managed a team of vendor management consultants in support of L&D logistics and fulfillment needs. • Maintain oversight of all classroom facilities, furnishings, and classroom technologies, and coordination of budgetary needs for room improvements and maintenance. • Improved training room request process by standardizing a request intake system across departments. • Collaborated with corporate real estate for location reorganizations and new site training spaces.

• Managed development, implementation, and post-launch analysis of training strategies, plans, and processes. • Collaborated with department managers to identify and meet training needs. • Delivered leadership training, enhancing performance issue resolution and coaching skills. • Reduced training costs by $370K by introducing a virtual training platform. • Launched and administered Learning Management System. • Reduced call handle time by an average of 32 seconds through Knowledge Base implementation. • Restructured new hire training securing a $450K reduction in training cost and Increased graduation rate by 25%. • Develop trainers through continued education and certification practices. • Champion customer satisfaction through training initiatives, employee development, retention, and performance improvement.