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• Directed enterprise-wide IT operations, including network infrastructure, security, and systems administration, ensuring alignment with business objectives. • Led the migration of Salesforce services to AWS, including the porting and provisioning of DID and Toll-Free numbers, enhancing scalability and performance. • Implemented and managed Microsoft Teams and Windows, iOS, and macOS endpoints using MDM (Intune), improving collaboration and device security for a distributed workforce. • Oversaw the deployment and firmware updates for IoT devices, ensuring seamless integration with cloud systems and maintaining operational integrity.