Chief Operating Officer

Job Description

About the Role

We operate within a highly scaled, technology-enabled enterprise environment supporting digital platforms, complex operational ecosystems, customer-facing services, and globally distributed teams. As the organization continues to grow and evolve, operational discipline, execution excellence, and cross-functional alignment are critical to sustaining performance and enabling long-term value creation.

The Chief Operating Officer (COO) is a core member of the executive leadership team, responsible for translating corporate strategy into operational execution across the enterprise. This role oversees end-to-end operations, performance management, organizational scalability, and continuous improvement initiatives that directly impact growth, efficiency, and customer outcomes.

This position is ideal for a senior executive with a proven ability to lead complex operations, drive enterprise-wide transformation, and partner closely with the CEO and board to shape organizational direction.

Essential Duties and Responsibilities

• Lead and oversee all core operational functions across the enterprise, ensuring alignment with strategic objectives.

• Translate corporate strategy into executable operating plans, KPIs, and performance management frameworks.

• Drive operational excellence across processes, systems, workforce models, and service delivery.

• Oversee enterprise performance metrics including efficiency, quality, reliability, scalability, and customer satisfaction.

• Lead large-scale transformation initiatives involving digital modernization, automation, and operating-model redesign.

• Partner with Technology, Finance, HR, Product, and Customer teams to ensure cross-functional execution and accountability.

• Strengthen governance, risk management, and compliance frameworks across operational domains.

• Guide capacity planning, workforce optimization, and organizational design to support sustainable growth.

• Provide executive-level reporting, forecasts, and insights to the CEO and board.

• Champion a culture of accountability, continuous improvement, and operational discipline.

Job Qualifications and Requirements

• 15+ years of senior leadership experience across operations, enterprise services, or large-scale business environments.

• Demonstrated success leading multi-functional, distributed operations with measurable performance outcomes.

• Strong background in operational strategy, execution management, and organizational scaling.

• Experience driving transformation initiatives in technology-enabled or digitally mature organizations.

• Proven financial acumen with experience managing large budgets and performance optimization.

• Bachelor’s degree required; MBA or advanced degree preferred.

• Exceptional executive communication skills with experience presenting to boards and senior stakeholders.

Personal Capabilities and Qualifications

• Strategic, execution-focused leader with strong business judgment.

• Data-driven decision-maker with the ability to synthesize complex information quickly.

• Executive presence with the ability to influence, align, and lead senior leaders.

• Resilient and adaptable, effective in fast-moving and evolving environments.

• Strong people leader committed to building high-performing teams and leadership pipelines.

• Customer-centric mindset with a focus on operational quality and service excellence.

Strategic Support

• Serve as a key advisor to the CEO on operational strategy, enterprise readiness, and execution risks.

• Support long-range planning, capital allocation, and performance forecasting.

• Partner with executive leadership to shape growth strategies, transformation priorities, and investment decisions.

• Provide operational insights that inform board-level discussions and strategic reviews.

• Strengthen enterprise resilience through proactive planning and operational governance.

Working Conditions

• Remote-first executive role with periodic travel for leadership meetings, operational reviews, and strategic planning sessions.

• High-visibility position with enterprise-wide accountability for operational outcomes.

• Collaboration across global teams and multiple time zones.

• Fast-paced environment with a strong focus on execution, scalability, and continuous improvement.

Job Function

• Lead enterprise operations and execution strategy.

• Drive operational performance, scalability, and transformation.

• Ensure alignment between strategy, execution, and organizational capability.

• Build systems, processes, and teams that support long-term growth.

Compensation & Benefits

• Base Salary: $375,000 – $415,000

• Annual executive performance bonus

• Long-term incentive plans (equity, LTIP, or performance-based awards)

• Comprehensive executive benefits package including:

  • Health, dental, vision & wellness programs

  • Retirement plan participation

  • Executive leadership coaching and development

  • Paid time off with remote flexibility

  • Mental health & wellbeing resources

  • Technology support for remote operations

Why Join Us

• Play a defining role in shaping the operational future of a growing enterprise.

• Partner directly with the CEO and senior leadership on strategy and execution.

• Lead large-scale transformation initiatives with measurable enterprise impact.

• Work in a forward-thinking, technology-enabled environment focused on performance and growth.

• Strong pathways to long-term executive leadership and board-level influence.