Director of Technology Operations

Job Description

About the Role

At enterprise scale, technology operations are the foundation of reliability, speed, and trust. We are seeking a Director of Technology Operations to lead and modernize the operational backbone of a global, technology-driven organization supporting mission-critical platforms, complex integrations, and always-on services.

This role is designed for a senior leader who understands how to translate engineering excellence into operational resilience. You will own the performance, availability, scalability, and cost efficiency of enterprise technology services across cloud, hybrid, and platform environments. Your mandate is to move the organization from reactive operations to a proactive, data-driven operating model powered by automation, observability, and AIOps.

Working closely with Engineering, Security, Product, and Business leaders, you will establish operating standards, governance, and tooling that ensure systems perform predictably under growth, change, and pressure. You will balance innovation with rigor, enabling rapid delivery while maintaining reliability, security, and compliance.

This is not an infrastructure caretaker role. It is a mandate to build technology operations as a strategic enterprise capability, one that accelerates innovation, protects customer experience, and scales with the business.

Essential Duties and Responsibilities

• Lead end-to-end technology operations across cloud, platform services, networks, systems, and service management.

• Own uptime, performance, reliability, and incident response for all production and enterprise systems.

• Design and implement modern operations models leveraging automation, observability, and AIOps.

• Establish and enforce SLAs, SLOs, change management, and incident/problem management standards.

• Drive capacity planning, availability engineering, and cost optimization across cloud and hybrid environments.

• Partner with Cybersecurity to ensure operational readiness, vulnerability response, and security controls.

• Oversee vendor strategy, managed services, licensing, and contract negotiations.

• Implement data-driven KPIs and dashboards for service health, performance, and operational efficiency.

• Lead disaster recovery, business continuity, and resilience planning.

• Build, mentor, and scale high-performing global technology operations teams.

Job Qualifications and Requirements

• 12+ years of experience in technology operations, infrastructure, or platform operations leadership.

• Proven experience running large-scale, enterprise technology environments with cloud-first or hybrid architectures.

• Strong expertise in ITSM frameworks, reliability engineering, and operational governance.

• Hands-on understanding of cloud platforms, networking, monitoring, and automation tooling.

• Demonstrated success in implementing observability, automation, and proactive incident management.

• Strong financial acumen, including budgeting, cost optimization, and vendor management.

• Ability to communicate technical concepts clearly to executive and non-technical stakeholders.

Personal Capabilities and Qualifications

• Calm, decisive leader who performs effectively under operational pressure.

• Strategic thinker with a strong execution and reliability mindset.

• Highly analytical and metrics-driven.

• Strong people leader focused on accountability, resilience, and team development.

• Comfortable navigating complexity, ambiguity, and competing enterprise priorities.

• High integrity, ownership mentality, and commitment to operational excellence.

Strategic Support

• Serve as a trusted partner to the CIO, CTO, and executive leadership on technology operations strategy.

• Support enterprise digital transformation, platform modernization, and cloud adoption initiatives.

• Contribute to long-term technology roadmaps, investment planning, and risk mitigation.

• Enable scalable growth through resilient, efficient operating models.

• Support M&A integrations, platform consolidation, and enterprise expansion efforts.

Working Conditions

• Hybrid work environment with global collaboration across time zones.

• On-call leadership responsibility for major incidents or critical escalations.

• Periodic travel to offices, data centers, and partner locations.

• High-visibility role with enterprise-wide accountability.

Job Function

• Technology Operations Leadership

• Cloud & Platform Reliability

• Service Management & Resilience Engineering

• Automation, Observability & AIOps

• Vendor & Cost Management

• Incident, Change & Risk Governance

Compensation & Benefits

• Base Salary: $265,000 – $358,000

• Annual Performance Bonus

• Long-Term Incentive Plan (Equity / Performance Awards)

• Comprehensive Medical, Dental, Vision Coverage

• 401(k) with Competitive Company Match

• Executive Technology & Leadership Development Programs

• Wellness, Mental Health & Family Support Benefits

• Generous Paid Time Off + Company Holidays

Why Join Us

• Own the operational foundation of a global, technology-driven enterprise.

• Lead modernization of technology operations using automation and AI.

• Influence reliability, security, and scalability at the executive level.

• Build systems and teams that enable innovation without compromising trust.

• Leave a lasting impact on how technology performs at enterprise scale.