Head of Operations

Job Description

About the Role

At enterprise scale, operations is the discipline that determines whether strategy succeeds or stalls. We are seeking a Head of Operations to own and elevate end-to-end operational performance across a complex, high-growth organization operating across multiple regions, delivery models, and customer segments.

This role is designed for a senior operator who understands how to translate ambition into repeatable execution. The Head of Operations will lead core operating functions, establish performance discipline, and ensure the organization can scale without sacrificing quality, margin, or customer experience. You will own how work gets done across people, processes, systems, and metrics.

Partnering closely with the CEO, COO, CFO, Technology, and Product leaders, you will drive operating-model design, productivity improvement, and operational resilience. This includes modernizing workflows through automation and data, strengthening governance, and building leadership capability across the organization.

This is not a maintenance or firefighting role. It is a mandate to build operations as a strategic enterprise capability, one that absorbs complexity, enables growth, and delivers predictable results in fast-changing environments.

Essential Duties and Responsibilities

• Define and execute enterprise operations strategy aligned with corporate goals and growth plans.

• Oversee day-to-day operational performance across functions, regions, and delivery models.

• Design and implement scalable operating models that support growth, efficiency, and quality.

• Establish KPIs, dashboards, and operating rhythms for performance management and accountability.

• Drive continuous improvement initiatives focused on productivity, cost optimization, and service excellence.

• Partner with Technology and Transformation leaders to automate and modernize operations.

• Ensure operational readiness for new products, market expansion, and organizational change.

• Identify operational risks and bottlenecks; implement mitigation and recovery plans.

• Lead, mentor, and develop senior operations leaders and succession pipelines.

• Communicate operational performance, risks, and improvement initiatives to executive leadership and the Board.

Job Qualifications and Requirements

• 15+ years of progressive leadership experience in operations, service delivery, or enterprise execution roles.

• Proven success leading large, complex, multi-region operations at scale.

• Strong understanding of operating-model design, process optimization, and performance management.

• Experience driving operational transformation and scaling organizations through growth phases.

• Demonstrated ability to partner with C-suite leaders on strategy and execution.

• Strong financial acumen, including margin improvement, cost structure, and capacity planning.

• Bachelor’s degree required; advanced degree preferred.

Personal Capabilities and Qualifications

• Enterprise-level strategic thinker with disciplined execution mindset.

• Executive presence with the credibility to influence senior leaders and boards.

• Highly structured, data-driven, and outcomes-focused.

• Resilient leader comfortable operating in high-pressure, high-visibility environments.

• Strong people leader who builds accountability, capability, and performance culture.

• Clear communicator who translates operational detail into executive insight.

Strategic Support

• Serve as a trusted advisor to executive leadership on scalability, execution risk, and performance.

• Support enterprise growth initiatives, transformation programs, and margin improvement efforts.

• Partner with Finance on cost management, forecasting, and operational ROI.

• Collaborate with Technology on systems modernization and automation initiatives.

• Support M&A integration, enterprise optimization, and operating-model alignment.

Working Conditions

• Hybrid executive work environment with enterprise-wide responsibility.

• Regular engagement with executive leadership and senior cross-functional partners.

• Periodic domestic and international travel to support operations and leadership alignment.

• High-visibility role with direct impact on enterprise performance and customer outcomes.

Job Function

• Enterprise Operations Leadership

• Operating-Model Design & Execution

• Performance Management & Continuous Improvement

• Cross-Functional Delivery Enablement

• Operational Transformation & Scalability

• Risk, Capacity & Service Excellence

Compensation & Benefits

• Base Salary: $360,000 – $418,000

• Executive Annual Bonus Program

• Long-Term Incentive Plan (Equity / Performance-Based Awards)

• Comprehensive Executive Health Benefits

• 401(k) with Competitive Company Match

• Executive Coaching & Leadership Development

• Wellness, Mental Health & Family Support Programs

• Generous Executive PTO & Holiday Package

Why Join Us

• Lead operations at the heart of a global enterprise’s execution engine.

• Shape how the organization scales, delivers, and performs over the long term.

• Partner directly with executive leadership on mission-critical priorities.

• Build an operations function that is a true competitive advantage.

• Leave a lasting legacy through systems, teams, and performance that endure.