Job Description

About the Role

As technology platforms scale globally, technical operations move far beyond uptime and delivery; they become a strategic capability that enables speed, resilience, security, and sustainable growth. We are seeking a Head of Technical Operations to lead the operational foundation of a large, complex, technology-driven enterprise.

This role is designed for a senior technical leader who can architect and operate high-availability, high-performance systems at scale. You will oversee the operational lifecycle of platforms, infrastructure, production systems, and technical services that support millions of users, mission-critical applications, and global business operations.

Operating at the intersection of Engineering, Infrastructure, Security, Product, and Enterprise Operations, you will build operating models that balance innovation with reliability. Your mandate includes strengthening operational rigor, driving automation, improving observability, and embedding resilience across cloud, on-prem, and hybrid environments.

The Head of Technical Operations will be a key voice in executive decision-making, ensuring that growth, transformation, and innovation are underpinned by systems that are secure, scalable, and built for continuous evolution. This is a highly visible leadership role with ownership of platforms that define the company’s ability to deliver at a global scale.

Essential Duties and Responsibilities

• Lead end-to-end technical operations across infrastructure, production systems, platform reliability, and service delivery.

• Define and execute a multi-year technical operations strategy aligned with business growth, product scale, and enterprise risk tolerance.

• Own availability, performance, reliability, incident response, and disaster recovery across global systems.

• Drive automation, observability, and operational intelligence to reduce manual intervention and improve system resilience.

• Partner with Engineering to embed reliability, scalability, and operability into system design and delivery.

• Establish operational governance, escalation frameworks, and incident management standards.

• Oversee capacity planning, performance optimization, and cost efficiency across cloud and infrastructure environments.

• Lead operational readiness for launches, migrations, and large-scale transformation initiatives.

• Build, lead, and scale global technical operations teams with strong leadership depth.

• Present operational performance, risks, and investment needs to executive leadership.

Job Qualifications and Requirements

• 15+ years of experience in technical operations, infrastructure leadership, or large-scale production environments.

• Proven success operating complex, distributed systems within global technology or digital platform organizations.

• Strong background in cloud infrastructure, reliability engineering, automation, and modern DevOps practices.

• Experience leading global teams across multiple time zones and operating models.

• Deep understanding of incident management, resiliency engineering, and service reliability frameworks.

• Strong financial and operational acumen, including capacity modeling and cost optimization.

• Bachelor’s degree in Computer Science, Engineering, or related field required; advanced degree preferred.

Personal Capabilities and Qualifications

• Executive-level leadership presence with the ability to influence senior stakeholders.

• Calm, decisive, and structured in high-pressure, high-impact situations.

• Systems thinker who anticipates risk and designs for scale.

• Strong people leader with a focus on talent development and succession planning.

• Highly analytical with a bias toward automation and continuous improvement.

• Trusted partner who balances innovation with operational discipline.

Strategic Support

• Advise the CTO, CIO, and Executive Leadership Team on technical risk, scalability, and operational readiness.

• Support enterprise growth initiatives, platform expansions, and global product launches.

• Partner with Security, Compliance, and Risk teams to ensure operational integrity and resilience.

• Contribute to long-term technology investment planning and infrastructure strategy.

• Support M&A integration and large-scale system modernization efforts.

Working Conditions

• Hybrid work environment with global collaboration across engineering and operations teams.

• Regular interaction with executive leadership and senior technical stakeholders.

• Periodic travel to technology hubs, data centers, and regional offices.

• High-responsibility role with on-call leadership expectations during critical events.

Job Function

• Technical Operations Leadership

• Platform & Infrastructure Reliability

• Incident & Resilience Management

• Automation & Observability

• Capacity & Performance Engineering

• Global Service Operations

• Technology Risk & Operational Governance

Compensation & Benefits

• Base Salary: $352,000 – $405,000

• Executive Annual Incentive Program

• Long-Term Incentives (Equity / Performance-Based Awards)

• Comprehensive Medical, Dental, and Vision Coverage

• 401(k) with Enhanced Company Match

• Executive Coaching & Leadership Development

• Wellness, Mental Health, and Family Support Programs

• Generous PTO, Holidays, and Flexible Work Policies

Why Join Us

• Lead the technical backbone of a global, high-scale technology organization.

• Influence enterprise strategy by ensuring systems are built for growth and resilience.

• Drive modernization through automation, reliability engineering, and operational intelligence.

• Work alongside top engineering and executive leaders shaping the future of digital platforms.

• Join a company where operational excellence is a strategic differentiator, not an afterthought.